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BOOK SUMMARY


   Chapter 1 – Why Outsource?
  • Learn the drivers behind companies’ decisions to outsource
  • Understand how outsourcing fits into the big picture
   Chapter 2 – The $483 Billion    Question – "When to     
   Outsource and When Not to      Outsource?"
  • Find out what the most
    outsourced service on earth
    today is
  • Understand the diverse landscape of outsourcing
  • Discuss Core Competence as an elusive concept in the debate on outsourcing
  • Learn how to navigating the grey area between "Must outsource" and "Must not outsource"
   Chapter 3 – Do Not be Led     
   Astray by These Myths about     Outsourcing
  • Understand that outsourcing is an emotionally charged topic that
    can be prone to fabricated myths
  • Learn about the seven myths that can fog your vision
  • Learn how to debunk these myths
   Chapter 4 – Here is Why   
   Traditional Outsourcing Fails
  • Read and analyse various
    examples of outsourcing catastrophes
  • Learn that outsourcing tasks does not transfer responsibility for
    those tasks
  • Learn the specific implications of outsourcing failure
  • Understand the key mistakes in large scale outsourcing projects and the reasons behind them
   Chapter 5 – What We are   
   Doing about Outsourcing   
   Failures is Not Enough!
  • An overview of different outsourcing models
  • Learn how these models stack up against one another in various criteria, including:
    1. Modularisation and collaboration
    2. Control and flexibility of the agreement
    3. Strategy and degree of outsourcing
    4. Duration and stakes of the contract
    5. Resources needed and localization
    6. Size and assets specificity
   Chapter 6 – Results-Focused    Outsourcing and     
   Modularisation is the       
   Solution
  • Learn the secret behind outsourcing success and the key pillars of Modularisation: Standardisation, Homogenisation, Commoditisation
  • Understand benefits and approaches to Modularisation
  • Get the overall taste of Results-Focused Outsourcing and Modularisation (ROM), the key model of this book
  • Understand briefly what each stage of ROM entails
   Chapter 7 – Preparation is 
   Critical
  • Understand that the failure rate
    of outsourcing is still high and failures often happen because of poor preparation process
  • Learn the key questions to ask during preparation
  • Learn the key steps in
    preparation: Set service
    objectives - Analyse customers & product segmentation – Define service parameters
  • Get some key pointers about
    issues to manage during the preparation stage
  Chapter 8 – Rules of   
  Engagement
  • Understand the importance and benefits of the market
    engagement stage
  • Learn the different engagement processes for different needs
  • Learn the key steps in market engagement: Gather service data and requirements -Identify
    Market Service Dynamics - Custom design market engagement process
  • Understand the importance of a structured approach towards market engagement
  Chapter 9 – Natural Selection
  • Identify the five most common mistakes in vendor selection
  • Learn the key vendor selection steps: Collate and analyse
    vendors’ propositions – Select
    the vendor – Create and agree on performance measures
  • Learn about different types of criteria, selection methods, types of suppliers
  • Understand that negotiation should help you retain control
    and its key steps
  Chapter 10 – Seamless   
  Integration
  • Understand why integration is necessary for outsourcing to work
  • Learn that a continuous flow of information, collaborative
    partners enhance the relationship
  • Understand that Supply Chains
    are morphing into integrative business networks and its implications
  • Learn the key steps in integration: Create data collection management & analysis
    protocols - Create presentation standard for data and information -Put in place protocols, systems & processes
  • Learn how to motivate suppliers and the importance of corrective procedures
   Chapter 11 – Real Value
   Creation
  • Understand that value means
    more than monetary gains
  • Understand the network effect
    and the real power of business networks
  • Distinguish between Value accretion vs. Value synergy vs. Value synchronicity
  • Learn how value creation distinguishes between good and bad outsourcing
  • Identify the qualities that enable value creation when outsourcing
  • Learn how to evaluate value creation
  • Learn key steps in value creation: Prepare report – Benchmark – Analyse variance and root cause – Analyse corrective actions – Forward planning
   Chapter 12 – ROM in     
   Japanese shipbuilding
  • Understand how ROM can boost business success with a historical case study of Japanese shipbuilding
  • Learn who the mastermind
    behind Japan’s success was as
    well as his methods and ideas
  • Understand how the shipbuilding industry illustrated ROM key concepts
  • Understand the key benefits of ROM in shipbuilding, which can
    be applied across different
    sectors.
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